Status: Pending
What it means:
The team member has been invited to Mooven but has not yet accepted the invitation or completed account setup.
What this impacts:
The user cannot log in to Mooven yet
They do not have access to any teams or programmes
Recommended action:
Ask the user to check their inbox for the Mooven welcome email
Have them check their spam or junk folder if they can’t find it
Resend the invitation if required
Status: Active
What it means:
The team member has accepted the invitation, set up their account, and can access Mooven based on their assigned role and permissions.
What this impacts:
The user can log in successfully
They can access assigned teams and programmes
Their access level matches the role and usage type set by the admin
No action is required once a user is Active.
Admin Tips
If a user is unable to log in, always confirm their status first.
Password resets can only be completed once a user is Active.
Ensure the correct email address is used when sending invitations to avoid delays.