Shift Contact
Purpose
The Shift Contact role is designed for site-based team members whose main responsibility is attending and logging shifts.
Key capabilities
Check in and check out of assigned shifts
View upcoming and past shifts
Log shift activity using the mobile app
Limitations
No access to project management features
No visibility of other projects or wider programme activity
Best suited for
Operatives, inspectors, or site staff attending scheduled shifts
Project Manager
Purpose
The Project Manager role is intended for users responsible for delivering individual projects.
Key capabilities
Full control over their own projects
View other projects for wider team visibility and coordination
Create and assign shifts
Manage delivery activities for their own team
Best suited for
Project managers overseeing delivery on specific projects while maintaining awareness of other work across the organisation
Crew Scheduler
(Previously: Delivery Manager)
Purpose
The Crew Scheduler role focuses on planning and assigning people to shifts across projects.
Key capabilities
Assign Shift Contacts to upcoming shifts
Create and assign shifts across all projects within their programme team(s)
View all projects for scheduling and coordination purposes
Limitations
Cannot update or edit project details
Best suited for
Resource planners or schedulers coordinating site coverage and staffing
Project Coordinator
Purpose
The Project Coordinator role supports the organisation and scheduling of programmes of work across teams and project managers.
Key capabilities
Create, assign, and import projects
Configure the project management module, including:
Default project stages
Working times
Programme teams
Coordinate work across multiple projects and teams
Best suited for
Programme coordinators or operations staff managing setup and structure across multiple projects
Control Room Operator
Purpose
The Control Room Operator role is designed for users managing live, real-time operations across the network.
Key capabilities
Access the Operations Hub
View all active shifts
Send messages directly to Shift Contacts
Manually override shift statuses or details when required
Maintain an accurate operational record of who worked, where, and when
Best suited for
Control room staff, network operations teams, or live operations managers
Traffic Monitoring Editor
Purpose
The Traffic Monitoring Editor role is for users who create and manage traffic monitoring activity and outputs.
Key capabilities
Create and manage traffic monitoring data
Produce traffic monitoring reports
Manage Smart VMS
Full edit access to all traffic monitoring data across all sites
Access the Operations Hub (vehicles view only)
Limitations
No access to project management features
No Operations Hub admin permissions
No shift monitoring access
Best suited for
Traffic monitoring managers or analysts responsible for data, reporting, and VMS management
Traffic Monitoring Viewer
Purpose
The Traffic Monitoring Viewer role is intended for users who need visibility of traffic monitoring data without editing rights.
Key capabilities
View all traffic monitoring data across all sites
Interact with insights
Export monitoring data and reports
Limitations
View-only access (no editing or management permissions)
Best suited for
Managers, stakeholders, or clients who need oversight and reporting access
Traffic Monitoring Guest Editor
Purpose
The Traffic Monitoring Guest Editor role provides editing access to traffic monitoring for specific sites only.
Key capabilities
Create and manage traffic monitoring data for assigned sites
Edit monitoring configurations and outputs for those sites
Access scope
Site-specific access must be defined when the role is assigned
Best suited for
External partners, subcontractors, or consultants contributing monitoring data for selected locations
Traffic Monitoring Guest Viewer
Purpose
The Traffic Monitoring Guest Viewer role provides view-only access to traffic monitoring for specific sites.
Key capabilities
View traffic monitoring data for assigned sites
Interact with insights and export information
Limitations
No editing or management permissions
Access limited to defined sites only
Best suited for
External stakeholders who need visibility of monitoring results without the ability to make changes