Mooven can now support you when routes are no longer collecting data.
When can this occur?
There can be a range of reasons why data collection may stop from a particular source, the most common ones we see are:
a. Road closures can make a route impassable, this could be due to temporary roadworks or permanent closures; or
b. Road layout changes can mean that the route you originally defined no longer exists. This could be due to a change in road layout or variations from mapping providers and data collection.
When this happens, we'll send you an email to let you know, so that you can proactively make adjustments.
How do notifications work?
When polling stops on a route within your Mooven site - whether it be a road layout change, road closure, or something else that has impacted your work zone - we will send an email notification to flag this has happened:
You will receive an email from Mooven if (a) a route within your site has failed to poll for 24 hours. or (b) when 10% or more of your data is impacted by smaller failures, i.e. your route has had at least two polling failures over the last 24h and is missing at least 10% of data.
Within this email, you will see the specific time, date and location information of the polling failure, alongside an option to respond to Mooven and either let us know how this route has changed, or that you are not aware of any changes on this route.
This helps the Mooven team to prioritise and take appropriate actions to support your organisation to proactively make quick adjustments.
Who receives email notifications?
When a polling failure occurs, any user with editor rights for the site is informed. If you have a number of people within your site as editors, they will receive this notification and response request too.
Editors will be able to view the other responses and who recorded them, to get a full and informed picture of what caused the polling failure.
Users can unsubscribe from poll failure notifications if these are not useful or relevant to their role on the project.
Directly from the email, a user can unsubscribe from notifications, either for just the route or all notifications, through a link in the notification.
What happens next?
Once you have told us what is happening on the road, Mooven will adjust the monitoring to ensure it is collecting data. If we can't update the monitoring, we will be in contact to let you know what your alternative options are.
What steps should I take if the road layout within Google or TomTom is not accurately depicting my road layout?
If the road layout in Google or TomTom is not correct, you will need to tell the relevant contact for that mapping provider. This relationship is normally managed by the road controlling authority, for example, Transport for NSW, NZ Transport Authority Waka Kotahi, or Caltrans.
Your road controlling authority has the authority to request information on road changes and layouts that have been sent to mapping providers. Please reach out to them with an updated file of your road layout and route, or reach out to the team at Mooven and we will support you in finding the right person to enable this.